This post applies to Sage CRM and Windows 2008 64-bit or SBS 2008
[sarcasm]Today, I had the ‘pleasure’ to troubleshoot software of my favorite software company, Sage. [/sarcasm] While Sage might be a big company, they are lacking in the ‘support’ and ‘documentation’ department. Others might’ve had other experiences, so I’m only speaking for myself here.
Today, I ran into problems with Sage CRM. Apparently, Sage hates anyone who dares to use new technology. A few weeks ago we had our difficulties w/ allowing Sage CRM to run on our 64-bit SBS 2008 server. I thought we had ironed out all the problems, but today I ran into a new issue.
Several users mailed me that they saw the following error when trying to create / write a file:
Cannot create file "C:\Program files\Sage\CRM\CRM\Library\
The system cannot find the path specified.
There were some variations on the theme, but the bottom line was that they couldn’t write to the Library folder.
It took me long enough to find the solution – Sage’s documentation is of absolutely poor quality – but I found the fix eventually: If you install Sage CRM on a SBS 2008 server (or any 64-bit, for that matter) there’s a chance that the path to your ‘Library’ is wrong.
- Log in to Sage CRM with an administrator account.
- Go to Administration –> e-mail and documents –> Documents & Reports –> configuration
- Look for any field referring to the library path.
- Change the path to c:\program files (x86)\sage\crm\Library
- Save the changes
Note: It’s perfectly possible – although unlikely – that your Sage CRM is installed elsewhere. Change the path in point 4 accordingly.